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Color Set
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67 649 recensioni dei clienti verificate |
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Re: wrong colour and customer serviceWe have spoken about a couple of issues 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s OkI like the strawberry color as it’s close to my natural color. The only reason I color my natural red is because I’m getting whites. This initially covered them until the second hair wash. I used the shampoo & conditioner included and followed the time settings for processing. It’s been 1 week since I colored and I have whites like I never colored my hair. 😢 At least they blend into the strawberry blonde some. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Makes hair very very dryLike my headline says and grey coverage isn’t great either 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVeta - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
UnzufriedenLeider war die Ansatzgrauabsetzung nicht zufriedenstellend.Bereits nach 3 Haarewäschen war der wieder sichtbar. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGina H.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Horrible!I will never use this again. My hair is ruined for Easter Sunday. Thank you esalon for making my hair greenish! It was suppose to be light blonde. Has a greenish tint. Now I have to go to church like this tomorrow and laugh it off. I will not ever recommend esalon! Not only did it turn my hair an ugly color but also the texture of the hair. I think I will stick with my regular hair color from the store! At least with that I don't end up with ugly hair! ESALON YOU SHOULD REIMBURSE ME! if I could have given 0 stars , I would have. Also very disappointed that you just sent the color without replying to my emails with the picture but guess that should have been my red flag not to use the product! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKatherine - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Love love loveThis color combination is amazing. Thank you! 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love this productI love this service. It was so easy and the colors the specialist picked for me look great. It was really cool having my own color and instructions on how to apply it. 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Bestes HaarfärbemittelBin begeistert von dieser tollen Farbzusammenstellung. Lasse die Farbe nun immer regelmäßig liefern. Sie ist das Geld wert. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not a blackHad to leave 5stars so people can see. I ordered last year once, cancelled and they still sending even after canceling my plan. I just received one more email from them saying that was shipped. I have photos showing the ugly color almost red, not black at all!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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GreatI wasn't exactly happy w my color but I know the colorist and I would get it right eventually! Amazing service great products! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |