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67 658 recensioni dei clienti verificate |
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Best colour!Bin einfach nur begeistert von der Farbe, danke 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Hair colourI love my hair colour I’m very happy thank you 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Perfect color!Covers my gray while still looking natural. Love the convenience of having it show up in my mailbox exactly when needed. 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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One bottleWhen I went through the questionnaire I was asked what type of hair I have. I have long, thick hair. It’s comical the amount of product I was shipped and when I’ve emailed about how little the product covered my hair, they sent a ends refresh. ??? Why even have the questionnaire..? 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChelsea - We’re so sorry to hear that you were disappointed by your most recent experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Long-time customer, always happy!!I just wanted to thank you for always addressing my concerns and my many changes in color! I get bored with my natural color and like to change it up sometimes, but I’m in LOVE with my current color and hope I can maintain it. You guys are truly experts and your color products are exceptional! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Color IncorrectI requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
HaarfarbeDie Ausgangsfarbe ging in ein Rotstich, ich hatte ein Aschton erwartet. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKEINE A- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
TonoNo me era el color que quería, y se va muy rápido 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Jaqueline: Sentimos que el color no haya resultado como tú esperabas. Por favor, revisa tus emails, te hemos escrito para poder ayudarte. |
CoberturaEsperaba mejor cobertura de canas. Apenas lo hizo. En menos de una semana al lavar el cabello se notaba mucho la raíz. Seguí el tiempo y algo mas de las instrucciones. No se si es que no esta diseñado para canas resistentes 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Margarita: Sentimos que la cobertura de tus canas no haya sido como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
Still a lot of red, color faded quickly.The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |