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67 658 recensioni dei clienti verificate |
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Gray coverageColor is lovely but did not cover all my gray. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Good concept, needs more loveThe idea of an at home salon quality color is amazing and love the option to have a custom made color. I have a few complaints that were enough for me to cancel after my trial. 1. I didn't love my color. It's fine, it looks different than when I started and it was good but not great. It wasn't super vibrant and I felt like I could have achieved the same result with the $6 box from the drugstore. 2. My hair is so dry. Sahara desert. It feels like straw. I have not colored my hair in well over 3 years so I had silky soft extremely healthy hair. I know all hair color is damaging to some degree but I wasn't expecting the life to be sucked out of my hair in 30 mins or less. I think eSalon is a great idea but I think it just needs a little more love in the system to get it perfected. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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It’s a no for meMy hair is exactly what I DID NOT want! I specifically said what I did not want and still got that. The color didn’t cover my gray hairs either. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn't like color at allToo hard to do with long hair & I just didn't like the color, too much red. I don't want to be in this program. I thought I was buying a one time only purchase 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTerry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the colour I thought I was gettingThis review is hard for me to write because there is so many pros, but the one con is a huge deal to me. I love the product itself. Easy instructions, easy to apply, very minimal odour and my hair felt really good after and the shampoo and conditioner smells amazing! But, I absolutely hate the colour I received. I was so upset with the colour. I did not want my hair to be copper/auburn, I wanted dark blonde. A woman’s hair is everything and when I won’t leave the house without a hat on, you know I hate my hair. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJaime - We truly appreciate your feedback, and are so sorry to hear that you were disappointed with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Total unzufriedenHaarfarbe komplett anders als erwartet, orange statt blond … 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarianne W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Was a nightmarethat I didn't have to paint it on, until this 2023 you can imagine my admiration, but I don't know what happened now, that the result was fatal, the nightmare of gray hair is horrible. Instead of covering it up, what seemed to be was to increase the situation and I had recommended them to my acquaintances and they made me look bad in front of them. Now I have more gray hair than ever. It seems that the product would have helped them with vitamins. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDiana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
No me gustoNo me gustó, me quedo del mismo color que ya tenía, las canas no las cubrió en lo absoluto. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Diana: Sentimos que no te haya cubierto las canas. Por favor, revisa tus emails, te hemos escrito para poder ayudarte. |
Not a fanI was super excited to try, but ended up disappointed. The smell is SUPER strong which, for me, is a trigger for migraines. I did give it a shot regardless. Fan on, windows open. Followed instructions to the letter. While processing, all looked great!! However, once washed and out of the towel, not so much. My grey's were not gone at all and neither were my roots. This color actually lightened my roots by an entire shade. I'm not sure how or why since I went w a blue/black color as i have dark hair. So, worth a shot, but I won't be purchasing again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect!The first colour I ordered wasn’t quite right, so I spoke to one of the colourists and they suggested some changes, I’ve just used it and it is PERFECT!! It’s literally the colour I have been searching for for years and I’m absolutely delighted!!! 4 di 4 persone pensano che questa recensione sia utile. Sei d'accordo? |