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67 658 recensioni dei clienti verificate |
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Horrible color!This was not an ash brown!! It came out redish orange. I don't know if it was a mix up or what but total fail!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Plenty of productThe color that I got now is a redish orange tint for a dark blonde, now how does a redish orange tint come from a dark blonde? I doubt that I will ever order from Esalon ever again now im stuck with a product that I won't use. there's plenty of product to dye my hair with even though wrong color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my grey roots!!This product has not worked as stated. Having washed my hair twice with the shampoo and conditioner sold by esalon, in the last week . following the colouring of my hair. Now most of the colour has gone, total waste of time. I want my money refunded. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Lynne! We are so sorry to hear that your color hasn't worked. Please check your emails, we have contacted you to help further. |
Incorrect colorAdjusted the color to more red after the first order, the 2nd order was perfect and this order is more brown which is not what I want, I’m suspecting I got someone’s order since it says Michelle’s color on this email. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DevoluciónEl tinte no me cubrió la raíz de la cana!! Triste 😢 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Sofía: Sentimos que el tinte no te haya cubierto las canas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Did not cover greysI don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageDoes not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMonika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Custom Colour SetHad my colour tweaked after a year to a softer tone, seen instant results, overall colour has taken, really pleased, will be sticking to the new softer shade. 17 di 21 persone pensano che questa recensione sia utile. Sei d'accordo? |
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What I’ve asked forI love my color. I have a asked for a little more copper and that is what I got. It looks natural and covers my stubborn grays pretty good. 14 di 17 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Wrong colorI was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |