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67 658 recensioni dei clienti verificate |
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Didn’t cover graysWaste of time and money 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Looked nothing like the reference photo!I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSamantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pésimo servicioRealicé la compra el 10 de diciembre y a día 25 sigo sin recibir mi tinte. Desde atención al cliente no responden a mi consulta de dónde está mi pedido. Estoy pensando que se trata de una estafa, eso o el peor servicio que he visto en mi vida. De vergüenza 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Beatriz: Sentimos que no hayas recibido tu pedido. Revisaremos tu caso, y nos pondremos en contacto contigo para darte todo tipo de detalles. |
Kein FarbunterschiedNach dem Färben unter Beachtung aller Instruktionen stelle ich leider keinerlei Farbunterschied fest, die Formulierung ist also leider der letzte Müll. Trotzdem 2 Sterne, da die Verpackung und der Inhalt (Menge und Hilfsmittel) sehr süß, hilfreich und zufriedenstellend waren. Zum Beispiel waren 2 Paar Handschuhe enthalten, das war top. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCheyenne L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Don’t bother starting thisSo difficult to stop! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day. |
Coloration longueurLa couleur n a pas tenue. Mes cheveux clairsissent a nouveau 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHélène D. - Merci beaucoup pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté nos experts coloristes pour résoudre votre problème. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes se feront un plaisir de vous aider. |
ColorSo far this has been the best product I’ve have used! 13 di 13 persone pensano che questa recensione sia utile. Sei d'accordo? |
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This is my second attempt. The color is betterBut your color does not color my whites around border of face. And I literally did it first around entire face. I wish I’d taken a pic of how dark my skin was. And how far out. I did NOT use the remover on my face either. Very disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UnhappyLess than week my hair turned to gray. I m really disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi AH, We are sorry to hear your greys were back in one week. Please check your emails, we just contacted you to help you further. |
ImpressedSo much support, great advice & service. 100 % happy. Love my new color. 7 di 9 persone pensano che questa recensione sia utile. Sei d'accordo? |