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67 658 recensioni dei clienti verificate |
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ColourI have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further. |
One more try :)Very brown, I attached what my hair is now to what it was when I colored myself. I am a stylist as well 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Estoy encantadaMe deja mi cabello hermoso 7 di 8 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Custom colour setLove this...covers grey and revives the faded areas. Not harsh on the hair. Colour hasnt got that crass ...shop bought look...nice and natural. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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First time I've done permanent colorIt was so easy and everything you could need for the job came in the kit. Glad I decided to do this and the pricing is excellent. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great coverageLove Esalon colour. Perfectly covers my greys and it’s easy to apply. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not goodI did not like the color and I won’t purchase again. Please close my account 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Though good hair color, it is hard to successfully color hairTwo months ago, the color bottle’s cap was tightened so much that nothing I used to open it would work. I tried to open it with pliers but cracked the bottle. This time, the gloves were so stuck (old?) that my fingers couldn’t go into their spots. One glove ripped and my fingernail was stained for a week. If this happens again, I will probably cancel and go elsewhere. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLori - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and provide you with a great eSalon experience. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color IssueMy color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color is great!!Covers very nicely and gets rid of Grey hairs well. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |