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Color Set
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67 658 recensioni dei clienti verificate |
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So schön wie immerTolle Beratung, super Produkt, von Anfang bis Ende zufrieden. Für den Winter wird jetzt wieder der Farbton angepasst. Aber das klappt immer ganz super. Freu mich drauf 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Wrong Coloring 3 times nowI was so excited about my order. When my daughter applied my first set, it was roots to cover gray and 1 bottle of color for the rest of my hair. My roots (gray) were not colored at all which was bad enough but the color actually didn't color the regrowth as I am a medium brown and I like my color dark brown/black. Therefore you could easily tell where my gray was and regrowth was and my darker hair from about 2 inches from my scalp to the ends of my hair. I wrote in to my colorist again and sent photos, explaining what had happened and that my color should be even darker, they adjusted it. 2nd time weeks later after my adjusted color arrived we tried again, much to my dismay it still didn't cover the gray or the lighter regrowth. I wrote in again, explaining the same issue. E salon was kind they readjusted my color again and sent me 1 bottle free of charge. The one bottle they sent was for roots and all over color. Weeks later, my daughter applied this new adjusted color last night. After I rinsed it out then shampooed & conditioned with the product they sent, guess what? The yet again adjusted color did not cover the gray, nor did it color my lighter growth AGAIN. I literally cried last night as I cant keep doing this and paying for this product as well as the time wasted. I love the idea, but how many times can a woman re-color her hair before its destroyed? Not much because I do have damage and had to have my hair cut between my last color and the one last night and it is still not what it use to be. Don't misunderstand I am not reapplying every 2 weeks, I am waiting the typical 5-6 weeks with a lot of gray and light brown regrowth. I am extremely upset and just want to cry again today. Yes we follow their directions to a T. Before eSalon, the product I was using from my local beauty supply store gave me zero problems and it covered everything to perfection. This has been a lot of wasted time, effort and money on my behalf. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
FrustratingIt didn’t even change the color of my hair. I was sooooo disappointed 😢 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Lisa - We are so sorry to hear that your color didn't turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkWell everything would've been ok, however I was trying to get a blonde color quite a bit lighter than what I ended up with. I believe it turned out even darker than my natural hair color or roots, which is what I did not want.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The color does not cover grey hairsThe color do not cover the grey area and if it does it will be red. Please stop sending the color to me 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Mehdi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn't work for my natural hairI ordered a product with shampoo at a discount. None of this stuff works for my type of hair. I wrote to customer service, but still, nobody replied. It's strange if you guarantee something, but it would be nice to get a reply. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Irina! We are so sorry to hear that you weren't happy with your eSalon order. Please check your emails, we have contacted you to help you further. |
Perfect colourLove my new colour it’s exactly what I wanted l love it so vibrant 2 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Beautiful hair colourI used this on my hair last week, colour went on even. My hair is so shiny and soft and the exact hair colour I wanted. I have had so many compliments. 2 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Easy to use, with good coverageI got two bottles, with instructions, which were easy to use, and looked great when I was finished! 2 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Nice!The second time that I received the color I was quite happy with the results. 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |