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67 669 recensioni dei clienti verificate |
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It was okI am not impressed that it didn’t cover my greys at all. The color is dull and not shiny. I had high hopes. I’m hoping we can correct this issue. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did nothing for meI followed the instructions perfectly and it did nothing for my hair. Barely covered my grays and it dyed my hair a LIGHTER brown than it already was when it was supposed to be black. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJacqueline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not for grey hairZero grey coverage. All it accomplished was to damage my hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBeverly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Drab colorI’ve done my hair myself for many years using box color and have had better results. The kit is easy, but the colors are very drab. I asked for a vibrant strawberry blonde but got a murky brown with a hint of very faint copper. This is after sending photos of my current color and following instructions perfectly. It covered evenly but the color is blah! Why so expensive if you can’t use quality pigment? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate you reaching out! |
Impressive!This is my first time using eSalon, and I'm impressed! The color is spot-on, and it hasn't faded despite many washings. I'm looking forward to my next shipment. 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarilyn - Thank you for your feedback. Our team of licensed colorists loves being able to craft the ideal shade for our clients at home! We look forward to blending your next color soon! |
my hair looks great!Easy to follow directions and great results at a reasonable price -- what's not to love? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSeyward - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results - PLUS saved you some money! We appreciate you sharing, and Happy Coloring! |
Root colorI am happy with the results of the custom color for covering regrowth. I am a little confused with not pulling the color through the rest of my hair to restore some color and diminish brassy tones. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGrace - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Unsatisfactory ColorColor formula was changed by eSalon and result was totally different than I requested. Color was so poor that I had to go to an actual salon to get the correct color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hot roots, dull colorThis color wasn’t copper enough. I want a copper red. I ended up with hot roots and the color looked dull on me. I cannot afford to buy your color and then go to a salon, which I have done twice since beginning e salon. I have been coloring my hair successfully for over 20 years, so it is not for lack of experience. Also, the Camo Mist doesn’t work for me at all. I hope this next batch of color is beautiful. I do love the way my hair feels using your products. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My Hair is Brown Instead of RedI just wanted to touch up the roots for my red hair color. I used the kit sent to me and instead of red hair, my hair is now brown everywhere except the roots which are clown-orange. I found the color very drying as well. I've never used a box conditioner that made my hair feel so stripped. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |