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Color Set
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67 669 recensioni dei clienti verificate |
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Gray hairDid not cover any of my gray very unsatisfied 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the colour I wanted at all !!I received my colour yesterday, I've done my hair by the letter in the instructions , instead of my hair being light blonde , it is now a light ginger! Not the colour I wanted at all !!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Carol! We are sorry to hear that the color didn't meet your expectations. Please check your emails, we've just got back to you to help you further. |
Terrible - total scamAnd still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam. Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
PROLONGED ARRIVAL TIMEThe hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBecky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out! |
Great serviceMy first order didn’t go so well my greys weren’t covered but customer service is excellent they send me a new formula that worked great, I simply love my hair color, my scalp isn’t itchy or irritated, Thank you! 22 di 24 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
BeautifulThe box it comes in, is so pretty and I am made up with the colour.. I will definitely be ordering again :) 12 di 14 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great color adjustment for gray!My gray roots (59 yo) were getting brassy with the medium brown/ash color. I took a few pics and sent them to the eSalon team and they recommended updating to medium brown/pearl. Huge improvement! I look ten years younger. At my age, that’s a gift 😁 5 di 5 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTracy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Strawberry blondeStrawberry blonde is my natural color and the color you sent me was perfect very happy with 11 di 16 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Wunderbar 🥰🥰🥰Vielen vielen Dank…das Ergebnis ist super geworden….bin sehr sehr zufrieden…. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Awful!Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further. |