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67 669 recensioni dei clienti verificate |
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Coloring Hair With ConfidenceI feel more confident in coloring my hair on my own. I never knew what color to get and if I was leaving it on long enough. This takes the guess work out of it all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Debi - This kind of feedback is very rewarding and we appreciate you sharing with us. We are so very happy to hear that you are loving the coloring process, your easy-to-follow customized instructions and your smooth results! We appreciate you sharing, and Happy Coloring! |
Love my colorSeveral people have complemented my hair color. That hasn't happened for years. Thanks Esalon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Kelly - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your eSalon color results and that you've been receiving tons of compliments. We look forward to the next opportunity to delight you! |
Little gray coverageNot so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. |
Pleaseantly surprisedMy custom color was just perfect. I chose a semi-permanent color because it's less harsh and I have a keratin treatment in my hair so I need a color that does not lift the treatment. My hair was left soft, with a good coverage of my white roots(altough not perfect and i knew that because it's not a permanent color).In the box I received everything I needed and process was easy breezy. What I liked the most was that it did not burn or smell and the provided conditioner is sulfate free and i can use it on my hair and smelled just like the one my hairdresser uses in the salon. A very good salon experience in the comfort of your home.Great concept . 16 di 17 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Claudia - Thank you for the wonderful feedback. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Absolutely fabulous!!This product definitely lives up to the talents of any professional hairdresser. The color is wonderful . I love it. So happy I searched online for the best at home application. Thanks so much Susie 8 di 9 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Susan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
LOVE this companyThe first two times my hair didn’t turn out quite right. Both times my colorist adjusted my color and sent me a new set FREE. Well the third time is a charm I supposed because it’s perfect this time 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPaisley - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
The box was delivered damaged twice in the last two times!I was very disappointed that the box delivered was damaged. Some of the hair color leaked out. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElena - We are so sorry to hear that your last two orders arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details! |
Did not cover grayI have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try! |
Gray coverage was not as expected!I didn't cover my grays well, they were showing after one wash. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAbigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
LeakageMy package arrived today ND th color bottle leaked out in to the box. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |