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67 669 recensioni dei clienti verificate |
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Couleur ne tient pasMa couleur n’a tenue que quelques lavage. 1 mois après je ne vois déjà plus la différence avec avant de l’avoir faite. C’est comme si elle avait complètement passé. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmmanuelle C. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Great customer service just didn't like the colorI was hoping for my color to be a popping vibrant red or even hot pinkish color. It turned out a mild reddish brown color. I sent a message to my stylist and she got back to me very quickly. She was happy to fix it for me. I just messaged her back with the changes I'd like. Waiting for a response, which I'm positive will be soon. I will write a follow up review as soon as I receive my new color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSamantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
I Like but not LoveGreat product! Great setup! I just need a different color....I think 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Wow!I'm so happy with how my hair turned out! My husband commented that it looks better than the salon. I think it's because I was able to call and ask for help from the color expert and she helped me find my perfect match. I'm so glad I gave esalon a try!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great hair colour kitAlthough not the exact tone I was hoping for the overall coverage and ease of instruction was great. Will definitely continue with my orders and make adjustments to the tone for the next one 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Didn't workI used the product for my hair and nothing happened. I used it exactly as instructed and when it was all said and done my hair did not change. Very disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ColorI am really disappointed I tried in the past and had problems with it. This made my again very dry. I can't send it back because I used it. Not a happ customer! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gorgeous colour. Doesn't last.The colour on the ends was beautiful. The root colour wasn't quite right. The major problem I had was it washed out after the 3rd wash even despite using the tint rinse stuff that I bought as an extra and followed all the instructions. The box dyes I've used in the past for much cheaper wash out at the same rate. Granted the colour selection in more limited but much more justified for the price. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Amy! We are so sorry to hear that your color didn't last. Please check your emails, one of our colorist will contact you to help you further. |
SatisfactionBonjour, je suis tres satisfaite de ma coloration, elle est violine avec très peu de rouge ( juste un petit reflet pas trop gênant), avec le reflet plus vers le bleu foncé comme demandé, un grand merci et encore toutes mes excuses pour vous avoir enquiquiner avec mes demandes, bien à vous 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great ShineThe color is just like I requested and the shine is better than I could have hoped. I especially like the fact that there is no peroxide in the product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElaine - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |