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67 669 recensioni dei clienti verificate |
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Perfect!This color was perfect. It even grew out perfectly! It has not gotten brassy or dingy. I purposely picked a color that matched my natural hair so that I could let it grow out and stop coloring it altogether. I realize most women are here to keep coloring their hair, and if so, they have come to the right place, because eSalon’s hair color REALLY IS BETTER than store bought, including Sally’s!!! Whether you’re wanting to color regularly, or find a shade that lets you grow out your own color, eSalon is the best choice and I will always recommend them! It is SO HARD to find a color that doesn’t get ugly looking after a few weeks. And it’s almost impossible to try and match your own hair color! I am very impressed and happy. And if I change my mind about letting my natural color grow, I will definitely be right back here, to let eSalon help me pick out whatever color I’ve decided to try! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Tina - This kind of feedback is very rewarding. We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Ich bin sehr zufriedenDie Farbe passt sehr gut zu mir. Danke 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Barely any change, and the colour it did leave is awfulI wanted so badly to like this, I was so excited to add a coppery tone to my medium brown hair. Let me also start by saying that as a brunette, I knew the colour wouldn’t be a vivid ginger. However, this product somehow managed to not only transfer hardly any colour at all, but has in fact made my overall hair darker! I wanted a warm, gingery copper, and made a note asking please don’t give any purple or wine tint. But that’s exactly what I got. My hair is now even darker than before and in the light it is dark purple! The directions were also misleading, and maybe this is where I went wrong. The roots needed 15 minutes to develop according to my instructions, but I have a lot of hair so it took me a long time to actually finish with them anyway. And then, it took me longer than 15 minutes to coat my ends, so by the time I had, I was worried about my roots over developing and yet there was no information/time to let my ends saturate. I’m so disappointed, I was so excited for a new change. I want a refund. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Sofie! Thank you for contacting us. We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Hair feels softI love the color but didn’t cover all gray. Reached out to e salon and we have a plan going forward. They were very quick to respond! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCheryl - We truly appreciate your feedback! I am so pleased to hear that you were able to work with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Washed out immediatelyI ordered this to touch up my roots from brown to black and the color lasted a few days until I washed my hair a second time and now it’s ALL gone 😭 I feel like I wasted so much time and energy. It looked fabulous for those three days though 🤪 (and yes, I used color safe shampoo/conditioner) 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Doesnt work for me.. sorry..Hoping my return purchase will please be credited to my account.. very nice company.. nice product… but too messy for me to keep doing my own hair. Please cancel any future shipments, and credit my account for the july purchase.. thanks much.. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeah - We appreciate your feedback! We're so sorry to hear that our color didn't work out for you. We have reached out to you via email to discuss your return. Keep an eye on your inbox for more details. Thanks again for reaching out! |
Color is still not correctStill red in the color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Gabriella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the sameThis color was not the same I had before, it was more on the redish tone which I dislike very much. I always have been asking for tones that do not show any red in it and this color was just that. I had to get the color at the salon to correct the redness. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Carolina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Way too lightWaste of time. Roots are ridiculously light. Grey will no doubt show through by next weekend. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Marybeth - We truly appreciate your feedback and are so sorry to hear your formula did not provide full gray coverage. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed! Followed instructions to the letter.My grey roots are still visible. This is first time since 2016 that my color kit failed me. And right before my first vacation post Covid. I tried contacting esalon directly but can’t. That’s $33 down the drain, literally 🥲🥲☹️😩 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Chet - We are super sorry to hear that you were disappointed by the gray coverage and you were unable to contact us. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |