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67 669 recensioni dei clienti verificate |
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Grays not coveredI followed the instruction and was disappointed as the grays were not covered. I have forever colored my hair at home and tried various over the counter hair color product. Since this claimed to be different I was looking forward for a positive experience but to no avail. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still not sticking.I’ve followed instructions to the letter all 3 times and my hair is still grey. The product is just not working for me. Trying to find how to cancel subscription but it’s really not easy to do so. The colour itself is fine just not working for me. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Lee! We are truly sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we've just contacted you to help you further. |
Good color matchThis was a good color match for my roots, and it covered the gray for about 4 weeks, which is normal for me when I was going to a salon. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Christine - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Custom ColorLiked the color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSuzanne - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom eSalon color! We truly value your feedback and look forward to hearing from you again in the future. |
Nice but I still ended up with color patchesI followed the instructions and somehow I still ended up with color hair patches. It’s also a little redder than expected. I was aiming for golden copper. I would say this is nice if you know how to color your hair at home from the get go. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRebekah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorPerfect color! Love it! But to pricey for my budget at the moment … 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Terri - We're so happy to hear that you enjoyed your customized eSalon color. We just wanted to remind you that you save 20% when enrolled in our Color Plan and we offer several options to unlock free shipping. We truly value your feedback and look forward to hearing from you again in the future. |
Color turned way too dark I had to go buy color removerI had to go to Walgreens and get color remover to get the way too dark brown removed. This did not happen with the color kit I received before this kit. I can't afford mistakes 😢 like this last experience. I wrote to you abt my pkg being unusually late and it was damaged, scrunched up when it arrived. I was very very surprised. It wasn't bad enough to not open but clearly not in good shape. The previous experience was excellent. Sorry I can't afford these issues. Stopping any continued orders. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFran - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hat wieder nicht geklapptSehr dunkel , entspricht nicht meinen Erwartungen!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSofia M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
didn’t cover graysmelled bad and strong but still didn’t cover grey. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
SpitzenergebnisDie Farbe, die Katharina N für mich gemixt hat, ist wunderschön! Vielen Dank! Nun werde ich abwarten, wie lange sie hält und mich dann wieder melden. Es ist sehr gut möglich, dass ich Stammkundin werde. ❤️ 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |