|
Color Set
|
67 589 recensioni dei clienti verificate |
|
Ordina per: |
|
Perfect!!This color came out perfect!! Don't change a thing! 😁 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
Too dark and did not listen to my needsAfter several emails including photos, the color was way too dark. It was a deeply saturated dark color without dimension. It was not flattering and was not what I expected from a custom hair color online service. I paid for 2 colors and I think they sent 2 complimentary to try to get the color right, but it just didn’t work out for me. I appreciate their help, but just way too dark and now I need to buy a color remover to start over myself, as my salon would charge me over $100 for correcting the color. It’s really difficult it seems to get the right color on line, which unfortunately was my experience. No one wants dark saturated dark dull hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiHello Wendy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not close to color chosenThe color I chose was supposed to be the result of what it would look like from my natural hair color. My hair came out a bright fake looking red at the roots and darker on the bottom. The color I chose said the makeup of color was only a small amount of red and was supposed to give me an auburn undertone. Unfortunately this didn't happen. I did email customer service and was told I could get a credit and try with. another color but I don't feel comfortable with that as they couldn't get it right the first time. I also didn't want to damage my hair even more as it had turned out very dry. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really Enjoying the productlove the color, my hair looks so healthy and the highlights are beautiful! 3 di 4 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
Took money from meReally bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiHi Michele! We apologize for any inconvenience with your account. Please check your emails, we got back to you to help you further. |
LoveLove Love Love my order 3 di 4 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
Rien à y redireMerci à Tara S dans un premier temps. J’aime cette idée d’avoir ma coloriste personnelle et de ne plus perdre du temps en salon à expliquer ce que je veux. Je suis devenue fan du concept alors mer,i infiniment! Merci aussi pour votre réactivité. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
Beste Haarfarbe für zu HauseDer Geruch der Farbe beim auftragen ist sehr angenehm. Ändern des Farbtons ist unkompliziert und die Vorschläge die man bekommt haben mir immer gefallen. Bestellen und ändern des Termins wan man die Haarfarbe haben möchte immer machbar. Ich bleibe bei der Haarfarbe 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
Very disappointing!!!This did not do anything but turn my roots very weird and uneven colors and almost no black on the ends!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiBernice - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color is shiny and soft.Love the color and how easy it is to apply. 4 di 5 persone pensano che questa recensione sia utile. Sei d'accordo? |