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67 669 recensioni dei clienti verificate |
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I had requested the color to be a little too darker!However it was too dark! WaI had requested the color to be a little deeper however it was too dark! Want to change color for next shipment 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Me ha parecido un enredo ,Ha sido un enredo , yo no però que me lo enviaran periodicamente, no quiero el producto, que puefo hacer para devolverlo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Pilar: Sentimos la confusión con nuestro Plan de Color. Descuida, estamos felices de poder ayudarte, para ello te hemos enviado un email. Por favor, revisa tu bandeja de entrada. |
Moins couvranteDéjà la notice explicative était en Allemand!!! Pas très grave mais bon. Les frais de port m'ont semblés très cher! Et pour finir je n'ai fais que les racines et laisser poser le même temps que d'habitude et pourtant un eclaircicement apparaît déjà. Je suis tout aussi étonnée que déçue car j'étais très satisfaites de mes 2 précédentes commandes. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCorinne P. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vos instructions étaient en allemand. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
DéçueUn peu déçue . Un peu terne et un peu clair . Mon rêve un blond cacao glacé 🤩 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCaroline C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
CancelCancel my order 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiUma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colis non reçuJe n'ai JAMAIS reçu ma dernière commande. Je n'ai non plus de nouvelle de ma réclamation. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFleur M. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que votre commande ne soit pas arrivée. Nous avons répondu à votre email afin de remédier à cette situation. Veuillez consulter vos emails pour plus d'information, nous sommes heureux de pouvoir vous aider ! |
natural colorI have gotten compliments on how natural my hair color is 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Beth! Thank you for your feedback. We are so happy to hear that you're receiving tons of compliments and enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Salon quality colourReally happy with my custom colour set! Convenient, salon quality colour leaving my hair silky and soft. Greys gone and shine returned. Wonderful! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTima - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! We appreciate you sharing, and Happy Coloring! |
Doesn't cover th e little bit of gray hair I have😞I love the color it's amazing. How ever I have two problems it really doesn't cover my gray hairs for more then a week and it also drys my hair. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLady D - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color 7.40I I loved this red copper color it looked so good and covered all Grey's on me I would get it again. But they changed the color on me to this ugly intense red so I canceled my subscription 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHey Ameerah, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |