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67 686 recensioni dei clienti verificate |
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Grauen HaareLeider bei mir werden die grauen Haare nicht richtig bedeckt. Ich möchte keine mehr Haar Farbe bekommen haben. Was muss ich machen um keine Päckchen bekomme? 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSwetlana D.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
vraiment pas mal...maispas assez de produit pour terminer ma dernière longueur le ROUGE n'est pas assez flamboyant à mon gout.. les 2 échantillons de shampoing ne peuvent rivaliser avec la longueur et l'épaisseur de mes cheveux!! l'odeur d'ammoniaque est virulente j'ai juste fais une première commande pour tester vos produits, en aucun cas je n'ai signé pour un quelquonque abonnement.. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertisylvie P. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous ne soyez pas totalement satisfaite de votre coloration. Nous souhaitons trouver y remédier. Nous vous avons contacté par email pour plus d'information. Si vous avez des questions, n'hésitez pas. |
Je suis rousse !Joli envoi, pas trop cher la première fois, mais le résultat quelle déception ! J'ai commandé blond cendré, j'ai respecté à la lettre les instructions, résultat je cherche désespérément le cendré, je suis repartie acheter des produits bleus, donc au final ça fait très cher, je continue à acheter en grande surface, pas donné mais au moins quand on choisit cendré c'est pas roux ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMme Emmanuelle Der Aprahamian D. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration vous a déçue. Notre garantie de satisfaction est primordiale pour nous et nous souhaitons trouver une solution. Veuillez vérifier vos emails pour plus d'information concernant les prochaines étapes. |
Unhappy with productWanted dark blonde with highlights and got dark blonde for roots only 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSmiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No me tardo muchoEstoy muy insatisfecha con el producto no me tardo mucho el tiente tengo dos semanas de habérmelo aplicado y no obtuve los mismos resultados ya se nota mis canas otra vez 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Muriel: Sentimos que el color no haya durado lo que esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
HorribleI have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring. I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Dull color no shineI’m not happy with this color hair is dry dull no shine 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWillie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Just okayThe ordering process was easy, my stylist was very helpful, and applying the color was easy, but the color is just okay. Usually when I color my hair or have it colored, there's a noticeable difference and my hair is shiny. I barely noticed any change and my hair is still dull. Plus, it faded super fast despite using products safe for color, never going in the sun, and washing my hair no more than 2 or 3 times per week. I don't think I'll be ordering again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Box said Medium Ash Blond, but hair is now Light to Medium AuburnMy hair had a nice shine and healthy texture when I started. The color was just as I wanted it, and I uploaded three photos to the website before my first order. The box arrived and stated it was a Medium Ash Blond. I applied the color exactly per the directions. My hair is now Light to Medium Auburn with very orangey roots. I am wondering if they hire colorblind "colorists" because in no universe would this be considered even close to what I requested. Additionally, the texture of my hair after using this product was extremely dry and somewhat brittle. I have never had issues with this when having my hair done at the salon, or even when I used grocery store box products long ago. Very disappointed, and I definitely do not recommend this product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It is redThe color was supposed to be a honey brown and it is bright red. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |