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67 686 recensioni dei clienti verificate |
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ColourIt’s so dark. I really was not expecting this colour and it was adjusted. I’m so upset 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Liegh! We are sorry to hear that your hair color was too dark. Please check your emails, e have contacted you to help you further. |
AUTOSHIPi like the product but it is too expensive. I have been trying to cancel AUTOSHIP. How do I do that? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDarlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray wellBoth times it did not cover the gray at temples and around the face well despite an effort to fo so on my second try 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCamylle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedI have been ordering from here and this is the first time the color I chose has failed me. It’s didn’t even paint my greys all the way and by two washed my color has already started to fade. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDenise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful!!!My hair is a completely different colour to what I ordered. It literally looks like red/ purple crazy colour - not a hint of copper in sight Throughly upset with the result! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCamilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedColour was not rich enough and faded very quickly. It also left my hair very dry and no glossy look. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Mandini! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
FoncerBonjour, après avoir fait un effaceurs de couleur, j’ai fait la coloration cuivré. Malheureusement elle est trop foncé. Ma prochaine création, j’aimerais un ton beaucoup plus clair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelanie G. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur soit plus foncée que prévu. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Not the colour I asked forI asked for intense copper and got something completely different. I’ve also contacted to tell my colourist I wasn’t happy this was on Monday it’s now Friday and I haven’t even had a response - not a happy 1st time buyer 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Janet! I'm sorry to hear that your color wasn't right for you. Please check your emails, we got back to you to help you further. |
No me agrado el resutadoEs un producto muy bonito pero no cumple con las expectativas que pense no me pinto mis canas y la parte de abajo de mi pelo quedo muy negro no me gusto su producto no cubrio mis canas y eso que no tengo muchas. Como podria.cancelar todo con ustedes 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Patricia: Sentimos que no te haya gustado el resultado. Por favor, revisa tus emails, te acabamos de escribir para seguir ayudandonte. |
White hair not coveredI respected timing but white hairs not fully covered. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrancesca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we'd love to adjust your formulation for an increased coverage. Please, keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |