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67 669 recensioni dei clienti verificate |
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Not receivedI never received my last order! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no es el colorNo fue el color de mi cabello natural y ahora me veo teñida y con canas ya que esta tintura no las tapo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiIngrid - Lamentamos mucho saber que se sintió decepcionado con los resultados de su aplicación de color. Nuestra garantía de felicidad de eSalon Color es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios. |
Did not cover my gray rootsThe color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Cover GrayMy product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not good for meI do not like this hair company I’m trying to cancel my orders I do not want any new colors from here 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn’t work for my hairYou sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMalia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t last past one washI died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color del cabello en especial la raízEstoy muy decepcionada de cómo me quedo mi color realmente no pensé que no estaría satisfecha porque el cambio de color a negro es muy fácil e incluso con una tintura de cabello en en supermercado. Aplique la coloración en la raíz como me lo indicaron * Botella #1: Color de cabello personalizado para tus raíces (nuevo crecimiento). Y después * Botella # 2: Colorevitalizador para tu cabello más allá del nuevo crecimiento. Resultados: No me dió el negro intenso que pedí y la raíz me quedo más clara. Agradezco me den una solución a mi cabello. Gracias 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Maria: Sentimos mucho que el color no haya cumplido con tus expectativas. Estaremos encantados de poder revisar lo ocurrido para ofrecerte una solución. Por favor, revisa tus emails, te acabamos de escribir. |
Too harsh to my scalpI sooo love your hair colour and the whole concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further. |
ordered dark brown now im orangethe amonia about killed me i look like a brass lamp im to nervous of a person to go in publick with brassy hair.im sorry im not being mean. i dont remember dark colours smelling so strong of a,omia 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristine - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for sharing your feedback! |