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67 658 recensioni dei clienti verificate |
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Lange Lieferzeit,Sorry, aber xxx Tage für die Lieferung geht gar nicht! Unter diesen Umständen werde ich hier nie wieder bestellen! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElke J. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
This doesn't do what it saysI have used this product three times and it turned my black hair red. I had to buy products sold at Walmart to fix my hair. I do not recommend this product if you want to get rid of gray hairs. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No me gusta porq se me hace rojizo ya para la3 semanaQuiero Canselar la cuenta por favor 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarmen- Gracias por tus comentarios. La ventaja de nuestro Plan de Color es que recibes un 20% de descuento en cada pedido. Te hemos enviado un correo electrónico para hablar sobre tu opciones y tu cuenta con nosotros. |
Not worth itCosts 3 times what Sally's charges and didn't match at all... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTerilyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color is good.The color in the bottle was barely mixable. It was so thick....almost like it was very old. It was difficult to squeeze it out of the bottle - it kept clogging up. I shook it many times but it just would not mix with the peroxide. There was globs of it in the bottle.....when I got to step where I filled bottle with water to massage into my hair, I did it 8 times. There was that much globed up in there. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop sending boxesI tried to stop shipment and got to the final section and your system says I need to refresh and it won’t allow. Don’t make this a headache. The second box you sent me was busted open like someone stepped on it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First timer - didn't do a good job on coloring my Grey'sDidn't color my Grey's well at all. I'm going to have to do a touch up in 2 - 3 weeks. Also the color is more like dark brown than dark blonde. I only do my roots so it doesn't match the rest of my hair. I'm hoping these 2 issues can be fixed with my next coloring. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color muy oscuroHola , cómo escribí en otro comentario mi experiencia fue mala.. mi cabello quedó demasiado seco y comenzó a caerse..☹️.. muy mal resultado .. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKarina- Lamentamos mucho saber que ha tenido pérdida de cabello desde que usó nuestro color de cabello. En general, una persona suele perder hasta 200 cabellos al día. Si siente que ha perdido mucho más que esto, es posible que haya tenido una reacción alérgica. He enviado un correo electrónico para brindarle más detalles sobre los próximos pasos y cómo podemos ayudarlo a resolver este problema. En el futuro, recomendamos realizar una prueba de alergia cutánea 48 horas antes de cada aplicación de color. Las instrucciones para la prueba de alergia cutánea se incluyen en nuestra guía de uso y seguridad del producto con cada pedido de color de cabello. En nombre de la familia eSalon, le deseamos una rápida recuperación. |
Bien mais...Belle coloration des cheveux avec de beaux reflets mais pas pour les personnes ayant des soucis pulmonaires. Forte odeur d'ammoniaque malheureusement.... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiValérie M. - Merci pour votre commentaire ! Chez eSalon votre avis est très important pour nous et nous voulons sans cesse améliorer nos produits et service. Nous allons vous contacter par e-mail pour plus d'information concernant nos colorations. À très vite ! |
Medium to light brownI ordered medium to light brown the hair color I received was black had to go to a professional to fix. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |