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Color Set
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67 658 recensioni dei clienti verificate |
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Me quedo totalmente negro ayuda!Estoy muy insatisfecha con el color que me enviaron me quedo completamente negro y no cubrió mis canas de verdad creí que su producto funcionaría 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRuth - ¡Gracias por comunicarte! Lamentamos saber que su fórmula de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará por correo electrónico en breve para trabajar con usted para encontrar una solución y acercarlo un paso más a alcanzar sus sueños de cabello perfecto. |
Very strong smellThe smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLiz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Completely wrong colourI wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCatherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good in a pinch, not for regular useI could not make it to the salon because of my busy schedule, so I used this like I did during quarantine. It's good in a bind for a quick fix but not for all the time use if you have stubborn grey. It takes so long (I have a lot of hair) and honestly the grey coverage is not great. My grey is very stubborn around my face and it was barely covered. Only lasted probably one or two washes. I'm glad this is available in a pinch, but my hair needs the salon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I did not achieve the colour I had hoped for,Sorry again I did not achieve the colour I had hoped for, still very flat tone, I even purchased Purple rinse, and STILL not even the slightest hint of purple was noticed, hair feels lovely, But think the colour I want can only be achieved in a salon .... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendy C. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with! |
Website ordering and updating my piYour website is so antiquated. Pop ups are horrific. PLEASE create an APP that works better than the website without pop ups and interference with The Chat bubble in my face. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKat - We’re truly sorry that you had some difficulty with our site. We take our clients' feedback to heart and continue to improve our site and products each and every day. We hope to continue helping you find hair perfection! |
Not happyStill doesn't cover gray, Not happy with product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Beautiful colour but not the advertisedBeautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not impressedThis is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKatie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UgggghI asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help! |