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67 658 recensioni dei clienti verificate |
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Too brassy and light from my rootsI need another change because the gray doesn’t take from your products 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not like the color chosen for meI wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiThank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details! |
Anulacion de pedidoEn ningun momento solicite envios Regulares... Però me cobraron un Segundo pedido, que yo no solicite, les escribi pidiendoles que anularan la entrega, y me hizieran el abano, però que si llegaba la entrega la rechazaria, cómo asi hize la semana pasada... Lo que no esperaba era que con todos los mensajes y Comentarios al respecto del Segundo envio les he dejado y nadie, nadie me ha dicho Nada... No tengo el producto tampoco el dinero y lo que peor me sabé es no tener Noticias por su parte 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Gemma: Gracias por escribirnos. Estamos encantados de poder ayudarte, te acabamos de enviar un email con tipo de detalles e información. |
PerplexeJe n’ai pas encore essayer la coloration mais j’avais demander châtain foncé cuivre acajou et dans mes commander sa me met châtain foncé doré acajou.. j’espère que sa sera le résultat espéré. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNina G. - Merci pour votre commentaire. Nous sommes désolés pour la confusion causée par l'appellation de votre coloration. Nos experts coloristes ont ajustés votre couleur sur-mesure, selon vos besoins. Veuillez vérifier vos e-mails, nous allons vous contacter pour plus d'information. |
FRAUDEEL PRODUCTO ES DE MALA CALIDAD, NUNCA ME DIJERON QUE ERA UNA SUSCRIPCION, NECESITO DEJEN DE ENVIARME EL PRODUCTO Y QUE ME DEVUELVAN EL DINERO DE CUANDO ME ENVIARON EL SEGUNDO PRODUCTO SIN MI AUTORIZACION, EXIJO CERRAR ESTA CUENTA 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTatiana - ¡Gracias por comunicarte! Hay muchas opciones para ti con eSalon. Si decide realizar un pedido a través de una oferta promocional de eSalon, también verá información sobre nuestro servicio recurrente durante el proceso de pago. También puede elegir opciones de envío único si lo desea. La ventaja de nuestro plan de color de cabello es que recibe un 20% de descuento en cada pedido. Nos hemos comunicado con usted por correo electrónico para analizar este asunto en mayor profundidad y ver qué podemos hacer para solucionar esta situación. Esté atento a su correo electrónico para obtener más detalles. |
BURNSBurned all my head I even did a patch test and I've ended up with gooey scabs all over my scalp. Should of knew because the smell is so so strong. It also left my hair uneven even tho I followed the instructions to a T. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmie M. - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been, and your color did not turn out as you had hoped. We have reached out to you via email to discuss this matter further. Please keep an eye on your inbox for more details. |
What went wrong?5 stars for ease to use, 1 star for the color. Hello. I ordered Ash Blond permanent color bundle through QVC promotion. This was the first time ordering color on-line, not using my stilist. I followed instructions provided. However, the color is all wrong. My virgin (not highlighted) hair is naturally a dirty blond with 15% gray color; after applying eSalon color mixture, I ended with strawberry blond with orange undertone. 2days later I washed my hair with shampoo for blond hair hoping it will neutralize the orange, but it did nothing to correct it. What am I supposed to do now? I refuse to purchase other products like shampoo or splays promoted by the website because the original color ordered was all wrong. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWe’re so sorry to hear that you were disappointed by the results of your color application, Svetlana. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CouleurCouleur pas assez prononcer à mon goût 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBerangere L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit ! Nos experts coloristes vont vous contacter afin de remédier à la situation. |
Turned my hair blackWouldn’t bother 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSara C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process. Please keep an eye on your inbox for more details. |
Too lightWay too light. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLori - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |