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67 642 recensioni dei clienti verificate |
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First color orderI wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Great idea but results were not thereIt was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDaniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Verschwendung und keine Effekte sichtbarAnwendung ist ja ok, aber dafür dass man zwei verschiedene Farben anmischen soll, ist es auf Dauer zu viel an Farbe, die im Ausguss landet. Für nur den Ansatz hätte die Hälfte gereicht, ebenso für die Längen dann. Der Rest Farbe muss dann leider entsorgt werden. Das ist mehr als ärgerlich. Außerdem sehe ich keinen Unterschied zwischen Ansatz und Längen. Die Farben haben sich wohl dann vermischt, Effekte sind nicht sichtbar. Das finde ich sehr schade. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiClaudia W. - Es tut uns so leid zu hören, dass wir Ihren Vorstellungen nicht gerecht werden konnten. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben werden. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern. |
Brassy. Not much change in current colorMy hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help! |
CanasNo me quiere cubrir bien las canas se me sale muy rápido 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Aucune couverture des cheveux blancsRéception rapide de la commande et bonnes instructions en revanche excrément déçue du résultat 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDominique - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Need to be a shade darkerI wanted a shade darker than they sent me 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help! |
Sehr schlecht, wurde anstatt blond OrangeWurde anstatt blond orange. Niemand hat sich auf meine Beschwerde gemeldet. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiUlrike S. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. |
Did not cover greysGreys still visible. Won't use again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEmily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was not enough to do all my hairRan out of product before I finished 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGlenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection! |