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67 642 recensioni dei clienti verificate |
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La couleur ne correspond pas au résultat attenduJ'avais commandé Chatain Clair, avec des reflets dorés. Je suis devenue brune foncée.. Pourtant, j'avais joint une photo de ma couleur actuelle... En quoi la couleur a-t elle été ajustée avec ma base pour que je me retrouve aussi foncée ? En rien. Mon coiffeur a l'habitude d'ajuster la couleur et le taux de colorant en fonction de ma base pour s'approcher au maximum du résultat attendu, ce que ne fait pas du tout E-salon malgré ce qu'ils disent !! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNathalie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email et se feront un plaisir de vous aider. |
Hair lossEverything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details. |
Color was way wrongMy color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSTACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process. |
no coverage of grayI followed directions perfectly. My gray roots are still gray---did not cover it at all. The color is a good match but no shine to it all. Very dull, very disappointed. 92 di 99 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanice R. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Tinte negroSolo me duro 3 dias y mis canas salieron quiero cancelar es mucho dinero 27 folares 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Carla: Gracias por escribirnos. Sentimos que tu color no hay durado todo lo que esperabas. Nos dará gusto poder revisar tu fórmula y darte una solución. Te hemos enviado un email con la solución. |
Couldn't tell a differenceI was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaty F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't notice a differenceI used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone). 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAshley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Nesecito cancelar los pedidosYa no quiero continuar con los pedidos por favor cancelar to do o tipo de envio 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Marta: Gracias por tu mensaje. Tras revisar tu perfil, te podemos confirma que tu Plan de Color ha sido completamente cancelado. No recibirás más envíos. ¡Saludos! |
No me gustóNo me gusto no se ve mi pelo negro se ve café oscuro las puntas están más negras que la raíz Y se supone que el color era negro azulado 🤨 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Erika: Gracias por escribirnos. Sentimos mucho que tu color de cabello personalizado no haya resultado como esperabas. Estamos encantados de poder revisar tu fórmula y darte una solución. Revisa tu correo, te acabamos de escribir. |
Problème de couleurJ ai eu une mauvaise surprise mes cheveux sont devenus cuivrés alors que je devais avoir un blond foncé beige froid que puis je faire ? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSolene - Merci pour vos commentaires ; nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |