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Color Set
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67 625 recensioni dei clienti verificate |
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Hair feels greasy & heavy after using this hair color.My hair feels greasy & heavy after using this hair color. I have used it twice now. Can the formula be adjusted so as not to be so greasy? This is after I have washed, conditioned and blow dried, using the shampoo and conditioner supplied with the kit. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Bin enttäuscht 😔Zwei Sterne gibt es für die wirklich sehr schöne Verpackung und den Inhalt. Es ist alles dabei was man braucht und muss wirklich nichts mehr besorgen. Die Lieferung dauerte schon sehr lange. Als ich nun loslegen wollte und die Farbe zusammen mischte, hielt ich es vor Gestank nicht mehr aus. Der Hauttest war dann auch fatal ausgegangen. Aus Vorsicht meiner Gesundheit gegenüber landete also das fertige Produkt im Müll. Nichts ahnend hatte ich automatisch ein Abo abgeschlossen... Super! Das kündigen des Abos ist einfach aber nirgendwo kann ich finden wie und wohin ich es zurücksenden kann um mein Geld wieder zu bekommen. Also 100% Kundenzufriedenheit sieht anders aus. Ich werde nun wieder zum Frisör gehen. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristine - Es tut uns leid zu hören, dass Sie mit unserer Farbe nicht zufrieden waren. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und wir werden gemeinsam mit Ihnen daran arbeiten, eine Lösung zu finden. Bitte halten Sie in Kürze ausschau nach einer Email unsererseits. Wir werden Sie kontaktieren, um das wieder gut zu machen! |
Por favor, contactad conmigoHola, en mi historial de pedidos pone que he recibido 3...no es cierto. Solo he recibido 1 completo y normal que valía 10 euros y me regalabais el color 2. Ahora recibo el “supuestamente tercer envío”, que es en realidad el segundo y me cobrais 25 por un solo bote. Algo no va bien...o la mensajeria o no entiendo como va esto...que me pregunteis cuantos botes necesito y luego reciba 1 solo a precio de 2. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMariana - Gracias por enviarnos tus comentarios. Nos entristece saber que sus pedidos no han llegado.. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. |
Not the colour I ordered, hair feel like straw, colour fades quicklyI asked for my colour to be lightened a little from the red that is close to my natural hair color as I am covering a few grays. What I got was BROWN. It is awful. I can't fix it for another 3 weeks since my hair needs time to recover from this tragedy. My hair feels like straw, it is dull, and oddly sticky. I followed all directions. Made sure all of the product was rinsed from my hair, let it air dry for a bit before using the hair dryer. My hair looks and feels terrible. I have had issues before, but this is the last time I use this product. I don't recommend anyone use this. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The Absolute Worst....Stay AwayMade an appointment, which was cancelled by the Hollywood store at the very last minute. The worst customer service, snotty, condescending, rude, and incompetent. Claimed their color mixing machine was broken. How laughable. Isn’t eSalon in the color business? Absolutely useless. Never trust this company. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra - Thank you for your feedback. We apologize for the disappointing experience you had. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to get you concern resolved. Please let us know if there is anything else we can do to help. |
Me han engañadoEs una estafa, sin instrucciones y sin aviso de que se renueva el pedido cuando ustedes deciden. Exijo que me devuelvan el dinero 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMonica - Muchas gracias por tus comentarios. Después de revisar tu perfil, nos hemos dado cuenta que ya has hablado con uno de nuestros coloristas para resolver tu problema. Si necesitas ayuda adicional, comunícate con nosotros. |
Frustrated!I dont know why, but my hair color is so hard to rinse out. I spend 30 minutes in a warm shower than another 15 stucking my head under the faucet because the water is cold. I scrub and scrub with my hands and go through so much shampoo. I'm so frustrated! I used this a few years ago and had the same thing happen. I gave it one more shot hoping it was different, but darn it, it's the same thing. LOVE the color, but the color just takes too long to rinse. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarla - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Custom Colour SetI have been using your product for a good few months now and yes I love it, but I have found that your formula changes quite often. initially, the product would give me a good 10 days coverage on my stubborn temple greys, lately, only the temple greys are visible after the first wash! During the colour process, the product used to make my hair feel almost elastic, so I KNEW it was working, but it no longer feels like that? What has changed??? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTanya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
annulationcommande envoyée d'office et ne me convenant pas, retournée mais attends toujours mon remboursement!!!ne réponds pas au tel 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEvelyne - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Don't do it! They refused to follow thru with guarantee.The color did absolutely nothing to my hair. I may as well have colored it with Suave shampoo and a 🍋 lemon. Deeply dissatisfied and I'm reporting them to the BBB BETTER BUSINESS BUREAU. VERY RUDE CUSTOMER SERVICE. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |