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Color Set
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67 610 recensioni dei clienti verificate |
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Hair colorWrong color and didn't color gray. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
not happyMy hair is not the color I wanted. I want a red color that was vibration and the color I received was the color my hair is after a month of washing it. I specified I have light brown hhhair and my roots were coming in dark. I'm just not half with this times color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarsha - We're sorry that your color results weren't as vibrant as you expected. We see that you've since worked with your colorist to help create a formulation designed to produce your desired results. We hope to hear your feedback on this reformulated shade soon! |
Colored my hair 3 weeks ago and it's already fading awayNot too happy after spending $25. I always color the gray areas first and proceed from there. I wore a hat outside so the sun would not bleach it out. I use a color guard shampoo. I've been using your product a while now and I'm losing confidence in it. I may as well buy off the shelf and save some money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKay - We're sorry that you were disappointed with the longevity of your color results. We see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was OkNot sure why but I was not as pleased with the color like I was last time. I think it looks different this time. Not as golden and less shine. Disappointed. :( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBecky - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Buyer bewareI loved the color but disliked gray roots turning a brassy color. Color washed out after first wash. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not quite the coverage for gray rootsI liked the color but it didn't seem to last as long and didn't last on the gray roots. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoyce - While we're glad that you enjoyed your color results, we apologize that you were unhappy with the gray coverage. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Unsatisfied with the productUsually I don't like to write negative reviews, but I have this time. The product was so strong that not only burnt my skin but it also broke my hair. I have very thick hair and now in the front my hair is so damaged. Plus the coverage of the roots was only for barely 3 weeks like every other color. The color itself was not medium blond at all, but it was kind of blonde more orange/red and I don't like red. I'm very disappointed. Product is so strong that I could not use the 3rd box. It's still sealed. Sorry. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience. |
It ruined my hair the last lot and now finding it difficult to cancelNO MORE of this please. I do not want it at all. A handy little scam once in, difficult to get out except from my money in my bank. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJane - We're sorry to hear that you were disappointed with your results. We see your service has been cancelled and a refund was processed for your most recent color order. Again, we apologize that you were unhappy with your experience. |
Doesn't cover my gray :(I have used this custom coloring for 3 or 4 times now and it just doesn't cover my gray like the store bought stuff I had been using . . . gotta cover the gray!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We’re sorry to hear that your hair color has not provided the gray coverage you are looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Gray coverage at hairlineFor some reason this changed formula (a bit lighter) did not cover the gray at my hairline as well as the previous formulas I have been using. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSharon - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |