|
Color Set
|
67 589 recensioni dei clienti verificate |
|
Ordina per: |
|
No where closeI wanted a light med blonde and I get light brown. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiAshley - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
A little darkI would have liked the colour to be a little lighter. I would like to go back to the previous color next time. Thanks, Michelle 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiMichelle - We see that your custom color was adjusted back to your previous formulation, as you requested. We hope to hear more of your feedback soon. |
Waste of moneyJust color my hair and I now have patches of highlights showing. Not worth the money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiGriselda - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Nothing above previous brandsThe process was good but the product does not last an extended amount of time as merchant advertise. My color last maybe 4 weeks. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiMary - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedI'm really confused why the directions were so adamant that I only cover and process the roots then simply rinse through and leave on the rest for 1 min. The result is the middle and ends of my hair are yellow because the red in the last dye has rinsed out while my roots are a pinkish color. The root color is close to what I wanted but the effect overall is that my hair basically looks unchanged and washed out. I plan to call to get my money back. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiHannah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested in your phone call. Again, we apologize that you were dissatisfied with your experience. |
not Happy with this Change!I did enjoy the initial darker mahogany adjustment to my initial shade but it proceeded to change and to lighten quickly and now is too brassy. Brassy is not something I enjoy. Highlights are still visible but overall I am not pleased. I wanted to move to a slightly darker shade that remained and can't wait to correct this. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiKim - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I just love the product need a bit more redI love this product just need the color adjusted to a bit brighter with more red. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiMichelle - We're sorry that your color was not as red as you expected. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
It wasn't as dark as I thought it would be!It wasn't as dark as I thought it would be and I didn't get the grey coverage I needed either. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiNena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst hair colourI have been colouring my hair for over 30 years and I can honestly say this is the worst result I have ever had. Looks like it was faded and ready for a new colour as soon as it was done. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiSue - We’re sorry to hear that your hair color appeared faded following your application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Will never buy againI had a friend that's owned her own salon for over 20 years and we went step by step. I still have gray hair and the color is no better then going to the store and paying $7.00 don't recommend at all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
|
|
|
La risposta dai nostri espertiStacy - We're sorry to hear that the color didn't turn out as expected. We are confirming that the service has been cancelled per your request. One unique benefit to our service is that you can make adjustments to your color, including gray coverage if necessary. |